Legal
Refund & Cancellation Policy
This Refund & Cancellation Policy explains how payments, cancellations, and refunds work for the Zae mobile application (the “App”), operated by Aezae Corp (“Zae,” “we,” “us,” or “our”).
It forms part of our Terms & Conditions. Capitalized terms not defined here have the meaning given in those Terms.
1. The short version
If you want to… | Do this |
|---|---|
Stop future billing | Turn off auto-renew in your Apple App Store or Google Play account settings. You keep Premium until the end of the period you already paid for. |
Request a refund | Contact Apple or Google — they processed your payment, so only they can reverse it. Links are in Section 4. |
Report a billing error or duplicate charge | Email support@aezae.io with your receipt. We will investigate and advocate on your behalf. |
Delete your account | Settings → Privacy & Data → Delete Account. Note that deleting your account does not automatically cancel your subscription — cancel it in the store first. |
2. What you can purchase
Zae offers two types of in-app purchase:
Zae Premium — an auto-renewing subscription that unlocks advanced AEZAE AI guidance, removes all third-party advertisements, and enables exclusive features. Offered on monthly and annual terms.
AEUREI reward packs — one-time consumable purchases that credit AEUREI in-app loyalty rewards to your account.
AEUREI is not currency. AEUREI rewards have no monetary or cash value, cannot be exchanged for legal tender, do not constitute an investment, security, or financial instrument, and are non-transferable outside the Zae platform.
3. Who processes your payment
All purchases are made through the Apple App Store or Google Play Store. Those platforms — not Aezae Corp — act as the merchant of record. We use RevenueCat to recognize your entitlement after the store confirms a purchase.
This has one important practical consequence:
We never see your payment card, and we cannot directly reverse a charge made through Apple. Refunds are granted at the discretion of Apple or Google under their own published policies.
We know this is frustrating when you just want your money back. Section 5 explains what we can do.
4. How to request a refund
Apple App Store (iOS / iPadOS)
Go to reportaproblem.apple.com and sign in with your Apple Account.
Select “I’d like to” → “Request a refund.”
Choose a reason, select the Zae purchase, and submit.
You can also request a refund directly in the App Store app under your account’s purchase history. Apple typically responds within 24–48 hours.
Google Play Store (Android)
Find the Zae purchase and select “Request a refund.”
Follow the prompts.
Google generally grants automatic refunds for purchases made within the last 48 hours. Outside that window, requests are reviewed case by case.
For Google Play purchases only, Aezae Corp has the technical ability to issue a refund directly for up to 365 days after purchase. If Google declines your request, email us — we may still be able to help.
5. When we will advocate for a refund
Even where we cannot process a refund ourselves, we will contact the store on your behalf and support your claim in these situations:
Duplicate or erroneous charges — you were billed twice for the same period.
Entitlement failure — you paid for Premium but the App did not unlock it, and the issue was not resolved by “Restore Purchases.”
AEUREI not credited — a reward pack was purchased but never appeared in your wallet.
Unauthorized purchase — a charge was made on your account without your permission, including purchases made by a minor.
Material feature removal — we permanently removed a core Premium feature during a term you had already paid for.
How to reach us: email support@aezae.io with your account email, the approximate purchase date, the store you purchased from, and your receipt or order number. We aim to respond within 5 business days.
6. When refunds are not available
Refunds will generally not be granted for:
Change of mind after substantial use of a subscription period.
Forgetting to cancel before an auto-renewal. Renewal dates are shown in your store account settings, and both Apple and Google send advance notice.
AEUREI that has already been redeemed, spent, or converted within the Zae ecosystem.
Accounts terminated for violating our Terms, including our zero-tolerance policy on objectionable content and abusive behavior.
Dissatisfaction with health or wellness outcomes. Zae is a wellness platform, not a medical device. We do not diagnose, treat, cure, or prevent any disease, and we make no guarantee of any particular physical, hormonal, fitness, or body-composition result.
Partial subscription periods. Subscriptions are not pro-rated. If you cancel mid-term, you retain full Premium access until the end of the period you already paid for.
7. Cancelling your subscription
Cancelling stops future charges. It is not the same as a refund, and it does not revoke access you have already paid for.
iOS: Settings → [your name] → Subscriptions → Zae → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Zae → Cancel.
You must cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Your Premium benefits — including the ad-free experience — remain active until the period ends, after which your account reverts to the free tier.
Deleting the App does not cancel your subscription. Neither does deleting your Zae account. Cancel in the store first.
8. Free trials
Where a free trial is offered:
You will not be charged during the trial period.
The subscription converts to a paid plan automatically unless you cancel at least 24 hours before the trial ends.
Any unused portion of a free trial is forfeited when you purchase a subscription, where applicable.
Free trials are limited to one per user per platform.
9. Price changes
Prices may change with prior notice. We will notify you before any price change takes effect, and where required by the app stores or by law, your subscription will not renew at the new price until you expressly consent. You may cancel at any time if you do not wish to continue at the new price.
10. Statutory rights (EU, UK, and other jurisdictions)
Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your country.
If you are a consumer in the European Economic Area, the United Kingdom, or Switzerland, you generally have a 14-day right of withdrawal for digital content. Please note that this right may lapse once performance has begun with your express consent — which, for digital content delivered immediately, occurs at the moment of purchase. Apple and Google administer these statutory rights for purchases made through their stores, and in many EEA jurisdictions Apple honors a 14-day cancellation window directly.
Residents of other jurisdictions with mandatory refund rights — including Australia under the Australian Consumer Law — retain those rights in full.
11. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Material changes will not be applied retroactively to purchases already made.
12. Contact us
Aezae Corp
254 Chapman Rd, Ste 208 #23668
Newark, Delaware 19702, US
support@aezae.io
Your body. Your data. Always yours.
Questions about your privacy? Email support@aezae.io or download ZAE free.
