Common Questions
Frequently asked questions
General
1. What is ZAE?
1. What is ZAE?
2. How is ZAE different from other habit or cycle tracking apps?
2. How is ZAE different from other habit or cycle tracking apps?
3. Is ZAE free to start?
3. Is ZAE free to start?
4. Does ZAE work with my wearable?
4. Does ZAE work with my wearable?
Using the app
1. What can I track in ZAE?
1. What can I track in ZAE?
2. Is the scanner really different from others?
2. Is the scanner really different from others?
3. What is AEZAE?
3. What is AEZAE?
4. How does the app actually know my phase?
4. How does the app actually know my phase?
5. What are AEUREI rewards?
5. What are AEUREI rewards?
Couple's Fertility Mode
1. What is Couple's Fertility Mode?
1. What is Couple's Fertility Mode?
2. How do we link our accounts?
2. How do we link our accounts?
3. Can either of us unlink?
3. Can either of us unlink?
4. Will my partner see my private data?
4. Will my partner see my private data?
Account & data
1. Do I need an account to use ZAE?
1. Do I need an account to use ZAE?
2. Is my data safe?
2. Is my data safe?
3. Can I delete my data?
3. Can I delete my data?
4. What happens to my data if I delete my account?
4. What happens to my data if I delete my account?
5. Can I just disconnect my clinical records without deleting my account?
5. Can I just disconnect my clinical records without deleting my account?
Troubleshooting
1. My notifications or Visions aren't appearing. What should I do?
1. My notifications or Visions aren't appearing. What should I do?
2. The scanner isn't recognizing my product. What now?
2. The scanner isn't recognizing my product. What now?
3. How do I cancel my Premium subscription?
3. How do I cancel my Premium subscription?